The agreement is a
contract for custom made goods and services between us the supplier and you the
consumer. This contract is concluded when you become bound to buy the goods and
we become bound to supply them. Both of these acts will have occurred when we
have confirmed your order and accepted it.
When you agree to
purchase bespoke furniture from us we will confirm:-
1 The items listed
separately on your sales agreement.
2 The design shape,
fabric, cushions shape, fillings and feet as chosen by you.
3 The approximate
sizes as specified by you.
4 The purchase
5 The approximate
6 How to pay the
deposit and subsequent balance payments.
7 Your address and
or delivery address and telephone numbers.
You should ensure
that everything listed on your sales agreement is correct and meet your exact
requirements. Once we have accepted and confirmed your order, and taken a
deposit, it may not be possible to amend your order.
The items on the
order will not be delivered unless the outstanding balance is paid. Payment can
be made prior to delivery, or on the delivery day, as cash or credit/debit
card. Please note we do not accept American Express cards. Also be aware we
cannot accept personal cheques on delivery day. We do not offer credit
delivery service, consists of two highly trained employees arriving at your
site and installing the furniture on site. all work is guaranteed, but an initial
on site assessment will be carried out, prior to fitting, due to any hidden wiring
or pipe work that may affect the installation
All our bespoke
furniture carries a 5 year frame and construction guarantee against faulty
workmanship and/or faulty materials. Cushion fillings, fabrics, leathers,
vinyl, feet, castors and accessories are guaranteed for one year from the delivery
We do not guarantee
any Fabric supplied by you the client. This does not affect your statutory
These guarantees do
not cover fair wear and tear, neglect, abuse or misuse, loss or damage due to
unreasonable exposure to water or weather; loss or damage due to fire, smoke,
explosion, lightening, sunlight, animals, infestation by animals or insects,
theft, accidental damage or loss caused by a third party.
furniture is created for, and is unique to you, it does not have an automatic
right to return or cancel it. Should there ever be a reason to return your
custom made furniture, there is a 40% restocking fee, we cannot offer a full
refund. This does not affect your statutory rights.
We cannot accept
responsibility for any advertising, pictures or claims made on any other web
All sizes given are
All fabric, leather
and vinyl and accessories will be as true a representation as possible to the
colour and texture of any samples supplied to you.
Supply dates are
approximate and subject to the availability of all components.
We reserve the
right to: Modify or withdraw, temporarily or permanently, this Website
(or part thereof) with or without notice to you and you, confirm that we shall
not be liable to you or any third party for any modification to or withdrawal
of the Website.
And or change the
conditions from time to time, and your continued use of the Website (or any
part thereof) following such change shall be deemed to be your acceptance of
such change. It is your responsibility to check regularly to determine whether
conditions have been changed. If you do not agree to any change to the
conditions then you must immediately stop using the Website.
Third party links.
increased value to our Users, we may provide links to other websites or
resources for you to access at your sole discretion. You acknowledge and agree
that, as you have chosen to enter the linked website we are not responsible for
the availability of such external sites or resources, and do not review or
endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy
practices of such websites,
content of such websites, including (without limitation) any advertising,
content, products, goods or other materials or services on or available from
such websites or resources or
(iii) the use
to which others make of these websites or resources, nor for any damage, loss
or offence caused or alleged to be caused by, or in connection with, the use of
or reliance on any such advertising, content, products, goods or other
materials or services available on such external websites or resources.
We will treat all
your Personal Information as confidential (although we reserve the right to disclose
this information in the circumstances set out below). We will keep it on a
secure server and we will fully comply with all applicable UK Data Protection
and consumer legislation from time to time in place.
When you shop on
this Website, we will ask you to input and will collect Personal Information
from you such as your name, e-mail address, billing address, delivery address,
telephone number, product selections.
You should be aware
that this site is being monitored and may capture information about your visit
that will help us improve the quality of our service.
We confirm that any
Personal Information which you provide to us (or which is available on public
registers) and any User Information from which we can identify you, is held in
accordance with the registration we have with the Data Commissioner's Office.
We use your information only for the following purposes:
Processing your orders; for
statistical or survey purposes to improve this Website and its services to you.
We will not release
your Personal Information to any company outside of Sofaboats for mailing or
You should be aware
that if we are requested by the police or any other regulatory or government
authority investigating suspected illegal activities to provide your Personal
Information and /or User Information, we are entitled do so.
Satisfaction is a very important to us all here. To monitor and improve the
quality of our service some calls may be recorded.